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Service Duration
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Provided Support
- Phone Support
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Advanced Options
16118
Cisco
5534
HPE
1904
HP
1206
Fortinet
984
Zebra
588
Lenovo
411
APC
409
SonicWall
299
Extreme Networks
291
Dell
219
Veritas
114
Datalogic
90
Eaton
75
Microsoft
71
Red Hat
59
Datto
57
Veeam
46
McAfee
41
CyberPower
38
Acronis
31
Epson
24
ASUS
23
Palo Alto Networks
19
Vertiv
18
EPOS
15
Logitech
12
Jabra
6
Ergotron
6
Ruckus
5
Cambium
3
HoneyWell
3
Kyocera
3
SMART Technologies
3
Dynabook
2
Ivanti
2
Seal Shield
2
Synology
1
QNAP
1
Samsung
1
Toshiba
5814
$0 - $300
6156
$300 - $800
5621
$800 - $2000
5627
$2000 - $5800
5516
$5800+
24741
Service
3561
Warranty
6554
1 Year
4877
3 Year
2524
5 Year
1475
4 Year
682
2 Year
69
7 Year
57
1 Month
32
1 Incident
26
12 Month
23
36 Month
21
6 Year
18
24 Month
10
1 Year / 1 Incident
5
1 Day
5
60 Month
3
21 Month
2
3 Day
2
3 Hour
2
7 Day
1
1 Year / 10 Incident
1
2 Year / 2 Incident
1
240 Minute
1
3 Year / 3 Incident
1
4 Hour
1
6 Month
1
8 Hour
1
9 Month
17094
Phone Support
11295
Replacement
10807
Parts Replacement
9507
Web Knowledge Base Access
8447
New Releases Update
5945
Repair
2408
Diagnosis
2326
Software Update
2246
Web Support
2211
Remote Diagnosis
2016
Software Upgrade
1698
Email Support
950
Software Support
886
Defective Media Retention
763
Accidental Damage Protection
658
Software Maintenance
597
Knowledge Base Access
592
Hardware Support
442
Online Training
442
Visual Remote Guidance
362
Live Chat
356
Intrusion Definition Update
325
Hardware Maintenance
323
Troubleshooting
319
Commissioning
301
Reporting
284
Online Return Material Authorization (RMA)
266
Escalation Support
230
Online Support Tools Access
226
Configuration
217
Comprehensive Defective Material Retention
209
Customer Dashboard
205
Remote Monitoring
199
Logistics
186
Installation
155
Case Management
148
Consulting
140
Remote Technical Support
114
Cleaning
109
Comprehensive Coverage
105
Escalation Management
104
Security Update
99
Travel Expense Coverage
96
Firmware Upgrade
92
Virus Definitions Update
90
Training
89
URL Database Update
88
Email Database Update
75
Fax-On-Demand
74
Analysis
8390
On-site
3617
Service Depot
561
Carry-in
14
Carry-in/Service Depot
6
On-site/Service Depot
5
Carry-in/On-site